Frequently Asked Questions

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space height=”10″][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][qode_accordion][qode_accordion_tab title=”HOW CAN I GET A VIRTUAL ADDRESS IN TURKEY?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”You will find ‘Sign Up’ button on the home screen, Your name and Email are only required to sign up for FREE and get your own address in TURKEY. Once you registered, you can use your address in any Turkish online store. .”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”HOW CAN I DO SHOPPING WITH MY ADDRESS ?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”While shopping from any online store. Just enter your FASTARZ address as the delivery address at checkout.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”HOW CAN I SHIP MY PACKAGES THAT CAME TO MY TURKISH ADDRESS?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”Log in to your account. => Check whether your packages have reached us or not from “Locker”. => Click add on the package that you want to ship, it will be automatically added to “New Parcel” page. => From the “New parcel” page, just fill in all necessary information and we’ll prepare the package for shipping. => Finally, choose your desired shipping company and set back till the shipment arrives.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”WHAT ARE MY PAYMENT OPTIONS ?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”Credit cards, Bank transfer & Western Union.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”CAN I ALSO DO A BANK TRANSFER INTO MY ACCOUNT ?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”Sure, If you don’t have a credit card you can do a bank transfer into your FASTARZ account.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”WHICH CURRENCY ARE USED FOR PAYMENTS?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”You can make your payments in USD.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”WILL MY PACKAGES BE OPENED WHEN THEY ARE DELIVERED TO MY FASTARZ ADDRESS?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”Yes, FASTARZ team will open packages when they are delivered to us. Why? To reduce size of packing and to combine multiple packages into one box to save you money.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”HOW CAN I DO SHOPPING WITH MY ADDRESS ?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”When do shopping from any online store. You need to enter your FASTARZ address as the delivery address at checkout.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”DO I HAVE TO PAY ANY FEES TO STORE MY PACKAGES AT MY FASTARZ ADDRESS ?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”As a FASTARZ member, FREE STORAGE up to 90 days. For extra-storage days, 3USD/Day will be billed. The maximum duration for storage is 120 days.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”HOW QUICKLY WILL I RECEIVE MY PACKAGES ?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”We will prepare your package within 1 business day, However, the time it takes to be delivered to you depends on the shipping company you have chosen.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”WHAT SHOULD I DO IF I CAN’T SEE THE PRODUCTS I BOUGHT IN MY ACCOUNT?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”First contact the store where you did your order from and ask about estimated time of delivery then get in touch with FASTARZ support team.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”CAN I BUY ANYTHING I WANT FROM TURKEY AND HAVE THEM DELIVERED TO MY TURKISH ADDRESS?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”Apart from the prohibited items you can buy anything you want.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”CAN I KEEP MY ITEMS WAITING IN FASTARZ STORAGE SO THAT I CAN COMBINE THEM FOR ONE DELIVERY?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”As a FASTARZ member, FREE STORAGE up to 90 days. For extra-storage days, 3USD/Day will be billed. The maximum duration for storage is 120 days.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”HOW TO USE “BUY FOR ME“ SERVICE?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”Login to your Fastarz account. => Click on “Buy for me”. => Choose “New order”. => A new page will appear contains text boxes to enter the product details. => Click on “Add” after entering the details. => A popup message will appear to confirm paying the total price. => After confirming the transaction, a notification will appear to inform you with submitting the process. => You will receive and email either approving or disapproving your purchase. => In case of disapproving, you will not be charged by any fees. => In case of approving we will keep you updated through your email till the shipment arrives to your locker.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”WHAT IS “PERSONAL SHOPPER“ SERVICE?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”If you’re busy focusing on your work and basic daily essentials, or if you don’t know how to get what you want from Turkish online stores with “Personal Shopper” service you will be provided by a person that will eliminate all this complicated process for you. All you have to do is to request a personal shopper and we’ll find, buy and deliver anything from Turkey to you. Our team is highly trained to search quickly and get you what you want as soon as possible.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”WHAT CAN I DO IF A STORE DOESN’T ACCEPT FOREIGN CREDIT CARDS ?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”You can use either our “Buy for me service” or “personal shopper” services.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”HOW CAN I SHOP FROM STORES THAT DO NOT ACCEPT FOREIGN CREDIT CARDS?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”You can use either our “Buy for me service” or “personal shopper” services.”][/qode_item_showcase][/qode_accordion_tab][qode_accordion_tab title=”IN CASE OF THE RETURN PACKAGE.. WHO PAYS THE COST?” title_tag=”h3″][qode_item_showcase image_top_offset=”-70px”][qode_item_showcase_list_item item_position=”right” item_text=”You will pay only 5$+ shipping fees.”][/qode_item_showcase][/qode_accordion_tab][/qode_accordion][vc_empty_space height=”70px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row]

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