FAQs

You will find ‘Sign Up’ button on the home screen, Your name and Email are only required to sign up for FREE and get your own address in TURKEY. Once you registered, you can use your address in any Turkish online store.

While shopping from any online store. Just enter your FASTARZ address as the delivery address at checkout.

Log in to your account. => Check whether your packages have reached us or not from “Locker”. => Click add on the package that you want to ship, it will be automatically added to “New Parcel” page. => From the “New parcel” page, just fill in all necessary information and we’ll prepare the package for shipping. => Finally, choose your desired shipping company and set back till the shipment arrives.

Credit cards, Bank transfer & Western Union.

Sure, If you don’t have a credit card you can do a bank transfer into your FASTARZ account.”

You can make your payments in USD

Yes, FASTARZ team will open packages when they are delivered to us. Why? To reduce size of packing and to combine multiple packages into one box to save you money.

When do shopping from any online store. You need to enter your FASTARZ address as the delivery address at checkout.

As a FASTARZ member, FREE STORAGE up to 90 days. For extra-storage days, 3USD/Day will be billed. The maximum duration for storage is 120 days.

We will prepare your package within 1 business day, However, the time it takes to be delivered to you depends on the shipping company you have chosen.

First contact the store where you did your order from and ask about estimated time of delivery then get in touch with FASTARZ support team.

As a FASTARZ member, FREE STORAGE up to 90 days. For extra-storage days, 3USD/Day will be billed. The maximum duration for storage is 120 days.

Login to your Fastarz account. => Click on “Buy for me”. => Choose “New order”. => A new page will appear contains text boxes to enter the product details. => Click on “Add” after entering the details. => A popup message will appear to confirm paying the total price. => After confirming the transaction, a notification will appear to inform you with submitting the process. => You will receive and email either approving or disapproving your purchase. => In case of disapproving, you will not be charged by any fees. => In case of approving we will keep you updated through your email till the shipment arrives to your locker.

If you’re busy focusing on your work and basic daily essentials, or if you don’t know how to get what you want from Turkish online stores with “Personal Shopper” service you will be provided by a person that will eliminate all this complicated process for you. All you have to do is to request a personal shopper and we’ll find, buy and deliver anything from Turkey to you. Our team is highly trained to search quickly and get you what you want as soon as possible.

You can use either our “Buy for me service” or “personal shopper” services.

You can use either our “Buy for me service” or “personal shopper” services.

You will pay only 5$+ shipping fees.