Frequently Asked Questions

HOW CAN I GET A VIRTUAL ADDRESS IN TURKEY?

You will find ‘Sign Up’ button on the home screen, Your name and Email are only required to sign up for FREE and get your own address in TURKEY. Once you registered, you can use your address in any Turkish online store. .

HOW CAN I DO SHOPPING WITH MY ADDRESS ?

While shopping from any online store. Just enter your FASTARZ address as the delivery address at checkout.

HOW CAN I SHIP MY PACKAGES THAT CAME TO MY TURKISH ADDRESS?

Log in to your account. => Check whether your packages have reached us or not from “Locker”. => Click add on the package that you want to ship, it will be automatically added to “New Parcel” page. => From the “New parcel” page, just fill in all necessary information and we’ll prepare the package for shipping. => Finally, choose your desired shipping company and set back till the shipment arrives.

WHAT ARE MY PAYMENT OPTIONS ?

Credit cards, Bank transfer & Western Union.

CAN I ALSO DO A BANK TRANSFER INTO MY ACCOUNT ?

Sure, If you don’t have a credit card you can do a bank transfer into your FASTARZ account.

WHICH CURRENCY ARE USED FOR PAYMENTS?

You can make your payments in USD.

WILL MY PACKAGES BE OPENED WHEN THEY ARE DELIVERED TO MY FASTARZ ADDRESS?

Yes, FASTARZ team will open packages when they are delivered to us. Why? To reduce size of packing and to combine multiple packages into one box to save you money.

HOW CAN I DO SHOPPING WITH MY ADDRESS ?

When do shopping from any online store. You need to enter your FASTARZ address as the delivery address at checkout.

DO I HAVE TO PAY ANY FEES TO STORE MY PACKAGES AT MY FASTARZ ADDRESS ?

As a FASTARZ member, FREE STORAGE up to 90 days. For extra-storage days, 3USD/Day will be billed. The maximum duration for storage is 120 days.

HOW QUICKLY WILL I RECEIVE MY PACKAGES ?

We will prepare your package within 1 business day, However, the time it takes to be delivered to you depends on the shipping company you have chosen.

WHAT SHOULD I DO IF I CAN’T SEE THE PRODUCTS I BOUGHT IN MY ACCOUNT?

First contact the store where you did your order from and ask about estimated time of delivery then get in touch with FASTARZ support team.

CAN I BUY ANYTHING I WANT FROM TURKEY AND HAVE THEM DELIVERED TO MY TURKISH ADDRESS?

Apart from the prohibited items you can buy anything you want.

CAN I KEEP MY ITEMS WAITING IN FASTARZ STORAGE SO THAT I CAN COMBINE THEM FOR ONE DELIVERY?

As a FASTARZ member, FREE STORAGE up to 90 days. For extra-storage days, 3USD/Day will be billed. The maximum duration for storage is 120 days.

HOW TO USE ``BUY FOR ME`` SERVICE?

Login to your Fastarz account. => Click on “Buy for me”. => Choose “New order”. => A new page will appear contains text boxes to enter the product details. => Click on “Add” after entering the details. => A popup message will appear to confirm paying the total price. => After confirming the transaction, a notification will appear to inform you with submitting the process. => You will receive and email either approving or disapproving your purchase. => In case of disapproving, you will not be charged by any fees. => In case of approving we will keep you updated through your email till the shipment arrives to your locker.

WHAT IS ``PERSONAL SHOPPER`` SERVICE?

If you’re busy focusing on your work and basic daily essentials, or if you don’t know how to get what you want from Turkish online stores with “Personal Shopper” service you will be provided by a person that will eliminate all this complicated process for you. All you have to do is to request a personal shopper and we’ll find, buy and deliver anything from Turkey to you. Our team is highly trained to search quickly and get you what you want as soon as possible.

WHAT CAN I DO IF A STORE DOESN’T ACCEPT FOREIGN CREDIT CARDS ?

You can use either our “Buy for me service” or “personal shopper” services.

HOW CAN I SHOP FROM STORES THAT DO NOT ACCEPT FOREIGN CREDIT CARDS?

You can use either our “Buy for me service” or “personal shopper” services.

IN CASE OF THE RETURN PACKAGE.. WHO PAYS THE COST?

You will pay only 5$+ shipping fees.